FAQ

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Shipping & refund

due to covid-19 shipping within the us may take approximately 5-7 business days & 3-5 days with priority shipping. on orders outside of the us it could take 7-14 business days. 

Tracking numbers are sent directly to emails that are attached to the order.

Processing time for all orders is 2-3 business days

We are not responsible for any lost or stolen items. If package is lost please contact your local postal service.

if package is returned you are responsible to pay for reshipment of order

Due to covid-19 we are not accepting returns or exchanges, we can do store credit or refund you on your order. this is also based on order to order.

must contact us within 7 days of receiving your order or it will be denied.

Click below if you have more questions about our shipping & returns policies

Payments

  • We accept paypal and any mayjor credit card 

  • we are currently working on afterpay

  • Nova magic will not provide or sell any of your personal details or any credit card information to third parties.

Let us know if you have any questions about our payment methods.

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